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Monitoring
 Abstract
VC Soft, Inc helps customers by letting them hand off all the daily technical challenges associated with running their own operation.
Your system is monitored by our highly trained 24/7 staff, which saves you the expense of holding your own dedicated and highly trained staff. We maintain our own team of engineers, so you gain real-world troubleshooting experience and can reallocate your manpower and resources.
Our team relies on the advanced in-house monitoring, affording customers a hassle-free maintenance. We continuously monitor the networks for quality performance and stability.
Our Network Operations Services provides customers with business flexibility, reduced capital and operating expenses and increased network reliability.
Real-Time Response to your Problems
Our team continuously monitors servers for their system performance. On arrival of a problem, we instantly escalate the issue and provide faster updates. Any outage occurred during the monitoring has been put forward for further processing.
We offer our customers with the following services and support:
 Application Monitoring
Monitoring applications to detect and respond to problems - before an end user is even aware that a problem exists - is a common systems requirement, especially for revenue-generating production environments.
Infrastructure teams, typically monitor the basic health of application servers by keeping an eye on CPU utilization, throughput, memory usage and the like.
When applied in an appropriate context, application monitoring is more than just the data that shows how an application is performing technically. Management reports generated from the collected raw data can provide insights on the volume of users that pass though the application.
Network Monitoring
Network monitoring is the ability to collect and analyze the network traffic. In today’s fast growing world with internet facilities, many companies provide internet telephony services. Telecommunication sector is getting shifted towards voice over internet rather than to use old wire line telephony.
As businesses are growing, building and maintaining systems that support the products and services has become very critical. As a first phase of building a team that can look after the network activities, companies prefer to get it done at lower cost with optimum performance. Management would like to focus on a team that can monitor their systems 24x7.
Network connectivity is an important aspect while monitoring. Such faults detected in the lifetime of a system negatively affect the user experience. This is why the need arises for an efficient network monitoring team.
Based on the different aspects of network like faults, configuration, performance and security, it is necessary to collect, document and report this monitored data and process the statistics accordingly.
Business challenge
Our client has a wide VOIP network for the home and office users. The entire network has many switches and routers. They wanted to monitor these devices proactively for fault and performance. The issues which our client faced while building up monitoring team are as follows:
To monitor the devices and network for fault and performance.
- To get the inputs to establish the historical trends.
- To analyze the statistics which applications or portions thereof, have consistently good or bad performance.
- To generate the management reports from raw data that can provide Insights on the volume of users that pass though the application and network.
Services Provided by VCSoft NOC Operations:
Network
- Fully redundant network connections
- VPN Connections to client intranet
- Complete power back-up
- 24/7 monitoring
- Ensuring network performance stability
- Troubleshooting of all network and system related problems
Monitoring
- Monitoring all backbone links and network devices
- Monitor network with various tools like HP OpenView, Netcool, Nagios
- Ensuring continuous operation of servers and services
- Providing quality support for corporate customers
- Opening tickets to track and document resolution of problems
Alerting
- 15 minute polling intervals
- Threshold based alerts
- Email
- IM
- Escalation alerts
- Alert History
Reporting
- Daily detailed reports & graphs
- Weekly Summary reports
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